Peter Scott prides himself on his customer service guarantee and high level of customer satisfaction. At Smart Driver Academy we guarantee that if any customer is at all dissatisfied with the quality of service or they feel that their driving lesson has not fulfilled their expectations, then, they will not be charged.
"I respect my customers and I am determined that every one of my customers should be totally satisfied. I feel that they must have had a value-for-money experience every lesson. If that is not the case, I do not deserve payment".
This is a no-quibble guarantee. It applies to the current driving lesson and any pre-paid future lessons. Any lessons previously taken are not refundable, however if a client becomes dissatisfied part-way through a pre-paid block of lessons, the unused lessons will be refunded in full at the pro-rata rate paid (less any discounts given).
Peter Scott, Company Director, Smart Driver Academy.
Ways to pay - Cash, Paym, Pingit, Cheque, Online, PayPal.
Cash payment on the day of the lesson is the traditional and most commonly used method of payment, and is payable at the start of the lesson. If you do not have cash on you, and want to stop at an ATM to collect some money, please make the instructor aware at the start of the lesson so that provision can be made to stop at a cashpoint.
Paym" or Pingit: We have registered with Paym (all major banks) and Pingit (Barclays) with our bank, so if you do the same in advance, you can then pay cashless in the car or at your convenience and for no charge, direct to the instructor's mobile phone number.
Cheques: Payments by cheque must be presented 5 working days in advance of a lesson in order to clear. If you wish to pay for your driving lessons by cheque, please discuss this option with your driving instructor first. If a cheque is returned unpaid, payment by cheque will be refused in future and you will be asked to pay any charges incurred.
Online payments: Payments direct to our bank must be paid 1 to 5 working days in advance of your lesson in order to clear subject to your bank payments system.
Online bank payment details are 09-01-29 40197249Santander Commercial Bank. Our account name is "Smart Driver Academy".
IMPORTANT - Please could you only use your name in the reference field so I can identify that the payment is from you.
PayPal: If you pay “to a business” using the PayPal App your payment will be subject to additional service charges of 20p plus 3.4% of the transaction value set by PayPal, eg a payment of £100.00 net using the PayPal App would actually cost £100.00 + £0.20 + £3.40 = £103.60. Please discuss how to pay by using PayPal before making payments.
Credit / Debit card payments are currently NOT accepted.