Peter Scott prides himself on his customer service guarantee and high level of customer satisfaction. At Smart Driver Academy we guarantee that if any customer is at all dissatisfied with the quality of service or they feel that their driving lesson has not fulfilled their expectations, then, they will not be charged.
"I respect my customers and I am determined that every one of my customers should be totally satisfied. I feel that they must have had a value-for-money experience every lesson. If that is not the case, I do not deserve payment".
This is a no-quibble guarantee. It applies to the current driving lesson and any pre-paid future lessons. Any lessons previously taken are not refundable, however if a client becomes dissatisfied part-way through a pre-paid block of lessons, the unused lessons will be refunded in full at the pro-rata rate paid (less any discounts given).
Peter Scott, Company Director, Smart Driver Academy.
Ways to pay - Cash, Paym, Pingit, Cheque, Online, PayPal.
Pay cash on the day of the lesson, payable at the start of the lesson. If you do not have cash on you, please make the instructor aware at the start of the lesson so that provision can be made to stop at a cashpoint.
Pay using "Paym" or Pingit: We have registered with Paym (all major banks) and Pingit (Barclays) with our bank, so if you do the same in advance, you can then pay cashless in the car or at your convenience and for no charge, direct to the instructor's mobile phone number.
Pay by cheques: Payments by cheque must be presented 5 working days in advance of a lesson in order to clear. If a cheque is returned unpaid, payment by cheque may be refused in future, and further lessons would be payable by cash only.
Pay online payments: Payments direct to our bank must be paid 1 to 5 working days in advance of a lesson in order to clear subject to your bank payments system. Our banking details are 09-01-50 03742849 Santander Commercial Bank. Our account name is "Smart Driver Academy Ltd".
Pay PayPal email (subject to an additional charge of 20p plus 3.4% of the transaction value set by PayPal), using the PayPal App. eg a payment of £100.00 using the PayPal App would cost £100.00 + £0.20 + £3.40 = £103.60.
Credit/Debit card payments are currently NOT accepted.
We are developing a shopping cart where you will be able to pay through our website using your Credit Card or your PayPal account - watch this space for eCommerce "STORE".