You must be of legal age to drive and produce a valid UK/Northern Ireland provisional Category B driving licence or have a full EU Driving Licence. It is your legal responsibility to confirm your licence is legal and valid, and to inform your instructor of any changes before driving, as such changes may affect your legal status to drive. In the UK you are asked to produce a permission code to verify the licence online initially and at any time on request. However, you will be asked to produce it and it must be given at any time without delay. If an older style paper licence is held, then you must also produce a valid passport as photographic identification.
You must show your driving licence to your driving instructor at any time upon request and will be asked for validation of this at the start of your lessons by producing a check code from which your instructor can validate your entitlements.
Foreign (non-UK/NI/EU) driving licence holders must comply with UK (DVLA & GOV.UK) rules & regulations at all times. By agreeing these terms & conditions you are agreeing that your driving licence and your residency status complies with these legal requirements, and you must declare to your instructor immediately any changes or concerns that you may have about non-compliance. Users of non-UK/NI/EU driving licences must familiarise themselves with the legal restrictions on use of a non-UK/NI/EU driving licence and restrictions of use due to extended UK residency or visit ("Driving on an International Licence").
2. Ability to drive.
You must meet the minimum eye test requirements, which means you must be able to read a standard UK approved number plate at a minimum distance of 20.5 metres (67 feet). If you need to wear glasses or contact lenses in order to meet this requirement then you must wear them whenever you drive. You are advised to have your eyesight checked prior to your first driving lesson or as soon as you can after your first driving lesson. You should arrange for your eyesight to be retested at regular intervals, and annually is recommended.
You must not be under the influence of drugs/alcohol during your training. In the event of there being any signs of drugs/alcohol misuse, your instructor will withhold the use of the training vehicle for use of tuition or driving test until you are in a legal and fit state to drive, and may terminate lessons forthwith. Any prescribed medication that may affect your driving must be declared to the instructor prior to lessons and to the DVLA medical board. If your medical circumstances change, such that there is a requirement in law to declare these to the DVLA medical board, you must declare these and temporarily withdraw from driving until such times as DVLA medical board have reached a decision regarding your circumstances unless advised otherwise by same.
3. Changes in status, or temporarily unable to have lessons.
You must notify your instructor of any change of your ability, health changes or entitlement to drive, for example if your driving licence is revoked or, if for medical reasons, however slight, and if you have to take any medication either on a temporary or long-term basis. If your health changes or there are medical reasons such that you should voluntarily withdraw from driving, or you are instructed not to drive by a medical professional, you must inform your driving instructor immediately.
If you are feeling unwell, please let your driving instructor know as soon as possible. If you think you might recover in time for your lesson, it is better to have spoken to your driving instructor in advance than to cancel without warning the day before or without any warning.
If you have to cancel your lessons for a short-term gap, that is perfectly acceptable to do, but the regular lesson slot which you may have had cannot guarentee to be held for you when you wish to resume lessons.
Driving lessons must be paid for on the day by cash, online banking, a banking App agreed in advance, block payment, or in advance by cheque, with a minimum of 5 working days to clear when paying by cheque, or other payment methods previously agreed with your instructor. If you intend paying in cash on the day of your lesson and you do not have sufficient cash on you, you must notify your instructor at the start of the lesson, so that a cash point can be located. Your instructor will advise you to whom a cheque should be made payable.
5. Driving tests.
On the day of a practical driving test a minimum of a 2 hour fee is payable for the instructor’s time (in addition to the DVSA test fee, already paid). This will cover commuting time, a "warm up" drive and the time taken for the test itself. Your instructor is not responsible for driving tests postponed or cancelled by the DVSA. The DVSA will explain to you what compensation you may be entitled to in the event of a cancellation. A driving test appointment will always take precedence over an arranged lesson.
6. Cancellations & late attendance policy.
Your instructor cannot be held responsible for lessons postponed through bad weather, his own illness or unexpected mechanical breakdown of the vehicle. Your instructor will endeavour to arrive on time however, due to unforeseen circumstances such as breakdown, accidents, traffic hold ups etc, lesson times may need to change or even be cancelled. If cancelled by your Instructor, no fee will be charged, and an alternative lesson will be offered.
If you wish to cancel a lesson, a minimum of 24 hours' notice must be given for a one hour lesson and 48 hours for a two hour lesson. You must ensure that your instructor has received your notice of cancellation, as, for example, text messages are not a guaranteed form of communication. Failure to give reasonable notice will result in the lesson(s) having to be paid for in full. Lessons can be cancelled by telephone or text message but must be noted by your instructor. You must not assume the instructor received your message if there no response was received.
Your instructor will arrive at the pre-arranged pick up point & time. If you do not show up, your instructor will wait 10 minutes and try make contact with you. After a further 5 minutes your instructor will leave and you will have to pay for the lesson in full, except if an exceptional reason can later be proven, whereupon another lesson may be booked, for a small additional charge, subject to availability. Failure to pay for the missed lesson may result in cancellation of your driving course.
7. Use of tuition vehicle – safety (tuition and driving test).
Should you fail to reach a satisfactory standard of driving and are likely to be a danger to other road users, or are in an unfit condition through substance (eg drugs) or alcohol abuse as described above, the driving instructor has a responsibility to the driving test examiners and the public not to allow the use of the training vehicle for the purpose of training or the driving test. This is in the interest of you, the driver / the driving test candidate, your instructor and / or examiner, other passengers and other road users, and is a precautionary safety measure. DVSA guidelines do not allow for a learner driver to take a practical test just for the experience.
Some driving test candidates expect to feel nervous on the day of their test, which is fully understandable. Some candidates resort to using recognised medications and herbal remedies- it is important to check that these treatments do not cause drowsiness and it is encouraged that people planning to use such remedies try them out several times, first of all in a non-driving setting, and then, if considered safe, in a driving environment.
8. Driving Test cancellations by DVSA.
No responsibility can be taken by the driving instructor for tests cancelled by the DVSA for whatever reason.
Lessons fees will still have to be paid for but may be claimed back from DVSA in compensation. The instructor is not responsible if you cannot take your driving test because you have failed the eyesight test.
Your driving instructor will be responsible for, and liable to you for a retest fee, if your driving test is cancelled due to a faulty condition of the tuition vehicle.
9. Learner drivers on motorways.
From 4th June 2018 a change in law permits qualified driving instructors with a vehicle fitted with dual controls and insured for the purposes of driving tuition to take their students onto motorways. Your driving instructor reserves the right to make a reasonable decision to allow or refuse this form of tuition.until such time as you are regarded as sufficiently capable to undertake this form of driving. As driving on motorways is not part of the driving test, this form of tuition does not need to be covered throughout your driver training.
10. Standards of practice.
Your driving instructor will provide a fully maintained, roadworthy vehicle suitably adapted with dual controls and fully insured for driving tuition and driving tests.
Your driving instructor will at all times behave in a professional manner, treat you with respect and consideration and give you instruction to the best of his / her ability.
Your driving instructor will refrain from any form of physical contact unless necessary for the purposes of training, and only then with your expressed agreement, except on rare occasions when, in an emergency, your driving instructor has to make a physical intervention in order to prevent or minimise risk of danger of collision with another road user or physical entity.
Your driving instructor will maintain standards of appearance to a level commensurate with learning, best described as "smart casual". The use of water and some sweets is encouraged. The tuition vehicle is a strictly no smoking environment, but if you smoke, you may request to stop the lesson to smoke if you find this necessary. It is perfectly acceptable to ask to do this, and if you need a comfort break for any other reasons, please do ask. You are requested not to use chewing gum as you may be asked to dispose of it.
11. Data Protection.
Smart Driver Academy (SDA) Limited is registered with the Information Commissioners Office (ICO) for the purposes of holding and managing records and photographic images & audio recording (such as those captured on a dash cam) for the purposes of training and keeping records of training. After the training has been completed, other than a record of your name, address and telephone number, and records of your account (for accountancy purposes), all data will be deleted from the management systems held by the company. SDA Limited only retains records on a management system with robust password controls. In accordance with The EU General Data Protection Regulation (GDPR) which takes over from The UK Data Protection Act 1998 on 25th May 2018, and in accordance with GDPR SDA Limited will from this date be obtaining written consent from all clients (present and future) to retain personal records for the purposes of training and accountancy. SDA Limited does not undertake any marketing.